FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Aceptamos las siguientes formas de pago de forma segura:
- Tarjetas de crédito y débito: Visa, Mastercard y American Express.
- Billeteras digitales: Apple Pay, Google Pay y PayPal.
- Otros métodos: [Transferencia bancaria].
Trip cancellation or interruption: Reimbursement of non-recoverable expenses if you have to cancel the tour due to serious, documented reasons (illness affecting you or an immediate family member, legal matters, etc.).
Our company is located in Machida City, Tokyo, and you can view our address in the footer of our official website.
You can contact us by :
- To our company phone number at: +81 0428 60 7704
- To our 24-hour WhatsApp : +81 07045117303
- To our email at: info@jptraveling.com
If you cancel for documented reasons (illness affecting you or an immediate family member, legal matters, etc.), you will receive a 100% refund if the cancellation is made 10 days in advance, and 50% if made within one week; unfortunately, no refunds are available if the cancellation is made 72, 48, or 24 hours in advance.
No, there are no age restrictions, but it would be best to consult your doctor if you suffer from any ailment or medical condition.
That will depend on the type of transport used for the trip or tour, but it is best to have a mobile internet connection.